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FAQ

All the answers to frequently asked questions

MASTERNODES

What is a masternodes?

A Masternode is a network node used to validate transactions and secure the blockchain ledger of a crypto-currency.

Each Masternode requires the storage of a quantity of crypto-currencies (the collateral) in order to function.

En In return, the person providing the network with a Masternode is rewarded with Rewards calculated en according to the ROI.

The ROI is expressed as en percentage and corresponds to the annual interest rate of the income paid to the owner of the Masternode.

It is important to note that the ROI may vary over time en depending on the state of the Blockchain network and the price of its crypto-currency.

What is the difference between full and shared Masternode?

Full Masternode: you own the entire node.

Shared Masternode: you own only a part of the node.

 

How long does it take to activate my masternode?

After your order:

Your Masternode is activated within 24 hours.

You will start receiving your first winnings the next day.

 

How are my earnings credited?

Winnings on Masternodes are credited to your crypto wallets every day.

Once your winnings are in your Wallet, you can withdraw them or make a swaps whenever you want.

 

When can I get my collateral back?

You own your masternodes, so you are free to reclaim your collateral at any time.

You can get your collateral back en stopping one of your masternodes.

As soon as you stop and recover the collateral of a masternode, it will end and you will no longer be able to earn ROI.

Masternodes offers are without commitment of duration, you keep a total control and can stop them at any time from your dashboard.

However, if your Masternode is less than 90 days old, a 5% fee will be applied to your collateral.

 

The Fees

A fee of 5% is charged on the performance of Masternodes en real time.

They allow us to ensure the maintenance of the servers, the updates, as well as the after-sales service.

STAKING

What is staking ?

The Staking is a validation mechanism that consists of tying up a quantity of cryptocurrencies (custody) in order to obtain interest.

This system, in its operation, is close to that of a savings account all en offering more interesting prospects of return.

How long does it take to activate my staking ?

After your order:

Your Staking is activated within 24 hours.

You will start receiving your first winnings the next day.

How are my earnings credited?

Winnings on Staking are credited to your crypto wallets every day.

Once your winnings are in your Wallet, you can withdraw them or make a swaps whenever you want.

When can I stop my staking ?

You are free to request to stop and withdraw your crypto-currencies en Staking whenever you want.

Some projects may have special deadlines to recover your tokens.

As soon as you stop Staking it ends and you will not be able to earn any more rewards.

Staking offers are without commitment of duration, you keep a total control and can stop them at any time from your dashboard.

However, if your Staking is less than 90 days old, a 5% fee will be applied.

Fees

A fee of 10% is charged on the performance of Staking en real time.

They allow us to ensure maintenance, updates, as well as after-sales service.

MINING
What is mining?

Mining is a process by which Blockchain transactions are secured.

To this end, miners use their mining equipment to perform mathematical calculations that help verify transactions and secure a blockchain en verifying the blocks issued on the network.

What is the difference between mining and cloud mining?

Mining consists of the acquisition of an asics minor which can be delivered to your home or hosted by PerfectNodes according to your choice.

Asics miners are particularly noisy machines.

The installation of mining machines in a living area is not recommended.

It is preferable to place them in a dedicated and isolated room.

Cloud Mining is the rental of computing power.

Mining with miners being particularly noisy and consuming a lot of electricity it can sometimes be an inconvenience for some.

Cloud mining makes mining accessible to everyone, without the constraints of noise and energy consumption.

Fees

In the case of buying a miner delivered to your home there are no costs, because you manage your machine and pay the energy bills.

 

In the case of purchasing a miner hosted by PerfectNodes, a 10% fee is directly deducted from the performance of your en real-time miner in order to ensure management, maintenance and energy bill costs.

 

In case of subscription to a Cloud Mining offer there are no additional costs because the costs of energy bills are already included in the initial tariff.

MY ACCOUNT

Account

In this section you can update your email address and change your password.

Identity verification

KYC (Know Your Customer) identity verification is a process of verifying the identity of a customer.

It enables us to comply with the KYC and AML rules of procedure against money laundering and terrorist financing.

You can access your KYC validation directly from your dashboard.

KYC checks are carried out by our Token Of Trust due diligence service in accordance with our KYC/AML rules of procedure.

Change your password

You can change your password in this section.

En If you forget your password when you log in, you can click on "Forgot your password".

2FA authentication

2FA stands for Two Factor Authentication.

It consists in reinforcing the protection of your account en adding a second means of identification considered inviolable.

My address

Please enter your home address which will be used for billing and identity verification.

Affiliation

Our affiliate program allows us to reward each business contributor who brings us a client.

Membership is not en mandatory in any case.

 

If you are a business contributor,

We will pay you a percentage of 5% directly on your Fiat Wallet (excluding offers staking).

If you affiliate a partner, thanks to your referral link, he will be able to benefit from $100 cashback on the purchase of a pack*.

(*Cashback offers valid only on the purchase of the first pack)

MY WALLETS

What is the Fiat Wallet?

The Fiat Wallet is your personal wallet of cash (Euro or Usd).

You can recharge it to make your purchases on the site en going in your account in the section "recharge my wallet".

It also allows you to receive your affiliate commissions.

 

Minimum reload amount

The minimum reload amount for the Fiat wallet is $20.

Fiat cash withdrawals

From your Fiat Wallet you can request a withdrawal from $20.

Withdrawal requests are made within 48/72 hours of the request.

A 2.5% gateway fee is applied to withdrawal requests.

 

You must confirm your identity en validating your KYC before any withdrawal requests.

(No withdrawal request will be processed if your KYC is not confirmed)

 

What are Crypto Wallets?

Crypto Wallets are your personal wallets.

They allow you to receive your ROI every day.

You can then request a withdrawal of your cryptos to an external wallet or make a Swaps to the fiat wallet.

Crypto Withdrawals

From your crypto Wallets you can request a withdrawal of your ROI at any time.

Withdrawal requests are made within 48/72 hours of the request.

A 2.5% gateway fee is applied to withdrawal requests.

 

You must confirm your identity en validating your KYC before any withdrawal requests.

(No withdrawal request will be processed if your KYC is not confirmed)

What is Swaps ?

The Swaps is a feature that allows you to trade your cryptos.

This feature is intended for users who prefer to convert their winnings into another currency, it is not intended for trading or speculative purposes.

An exchange gateway fee of 2.5% is applied to swaps.

MY SERVICES

Masternodes

In this section you can see your current masternodes en and their status.

Stopping a masternode

In the section "Masternodes" you can decide at any time to stop one of your masternodes.

After the termination of a masternodes you will not be able to receive any more winnings from it and your collateral will be credited back to you in the corresponding wallet.

Staking

In this section you can see your current staking en and their status.

Stop a staking

In the section "Staking" you can decide at any time to stop one of your staking.

Following the termination of a staking you will not be able to receive any more winnings from it and your your custody will be credited back to the corresponding wallet.

Mining

In this section you can see the current mining and cloud mining en and their status.

HISTORY

History

In this section you will find the history of all your orders.

 

KYC VALIDATION

What is KYC?

KYC (Know Your Customer) validation is a process for verifying the identity of a customer.

It enables us to comply with the KYC and AML rules of procedure against money laundering and terrorist financing.

 

How do I validate my KYC?

You can access your KYC validation directly from your dashboard.

KYC checks are carried out by our Token Of Trust due diligence service in accordance with our KYC/AML rules of procedure.

What happens if I don't do my KYC?

If you do not validate your identity (KYC) you can invest in our services, but you will not be able to make a withdrawal or transfer request.

Need more information ? Do not hesitate to consult our support and assistance center

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